Need help? Call 844.88METAL (844.886.3825) ALWAYS FREE PRIORITY SHIPPING WITHIN USA!
Need help? Call 844.88METAL (844.886.3825) ALWAYS FREE PRIORITY SHIPPING WITHIN USA!
Cart 0

FAQ

d

Do you add tax and shipping?

Shipping is always free within the USA by Priority Mail. We do not ship internationally at this time. We only charge tax within Washington State, which is approximately 8%. The exact percentage rate depends on the Washington County we are shipping to.

d

What kind of metal do you use?

We use 16 gauge mild steel. It is strong and we have found it to be the perfect thickness for our projects. When you order LED back-lighting, the frame is constructed with sturdy aluminum, adhered to the steel and powder coated together.

d

How long does it take for me to get my order?

After you input what you are looking for and we will send you a proof within 24 hours. We typically ship within 5 days from the time your proof is approved by you, give or take a day or two depending on the complexity. We will always let you know if we are experiencing a backlog. If you have a pressing due date, please let us know so that we can accommodate you.

d

Are your colors painted on or powder coated?

Our colors are powder coated. Powder coating results in a thick, dense finish on metal products which is more durable and longer lasting than conventional painting. The coating is applied electrostatically and is then cured under heat to allow it to flow and form a skin. It is a more luxurious and professional finish than paint. Some people appreciate the rustic, rusty appearance. We also offer that.

d

How many colors are available?

In the drop down box on the order pages there are Rust Bucket, Black Jack, Pearl White, Silver Graphite, Gold Mist, Antique Bronze and Weathered Copper. These were carefully chosen to cover most people's requirements and they they look very professional on metal. However, we are happy to work with you to choose any color under the rainbow. Special order above and beyond our stock colors will add $25 and about 3 days because we need to bring it in. You can look at our Colors page for more information.

d

When I fill in the instructions box, how do I know they will be followed to my satisfaction?

We will always send you a proof for your custom design. Usually the same day but at least within 24 hours. If you are happy with it, then we will proceed. If you want to make changes, we are happy to make the necessary changes to your satisfaction. That way, you can be sure that you will be getting exactly what you wanted!